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Terms & Conditions
This page explains the current FYS Mall policy. Review it before placing an order or submitting a request.
These Terms govern fysmall.online, customer accounts, guest checkout, carts, orders, payments, delivery, cancellations, returns, refunds, and support. FYS Mall is operated by STS MEDIA SMC PRIVATE LTD. By using the website or placing an order, you agree to these Terms and the policies linked in our Policy Directory.
You must be at least 18 years old and capable of entering a contract, or use the store with a parent or legal guardian. Orders currently require a serviceable address in Pakistan. You may use an account or the available guest-checkout option.
We aim to show accurate product names, images, descriptions, specifications, included accessories, stock, warranty information, and PKR prices. Packaging and screen colours may vary slightly. Adding an item to a cart does not reserve stock or a price.
If a material pricing, specification, image, or stock error is discovered, we may contact you for instructions or cancel the affected item. A verified advance payment for a cancelled item will be handled under the Refund / Return Policy.
Cart and checkout totals are recalculated before order placement. Submitting checkout is an offer to purchase. An on-screen or email acknowledgement confirms that we received the request, not that it has been accepted. Acceptance follows required stock, address, payment, and order checks.
We may decline or cancel an order for unavailable stock, an obvious pricing error, an unserviceable address, failed or unverified payment, suspected fraud, purchase-limit abuse, or a legal restriction.
Available payment methods are shown at checkout. Online payment is confirmed only when the provider response matches the order reference, amount, currency, and successful status. A screenshot, SMS, or success page alone does not confirm payment. A Manual Payment Gateway order remains unpaid until FYS Mall verifies the exact amount against the order and records receipt. Support will share approved instructions only through the contact details attached to the order.
A bank, wallet, card issuer, or gateway may apply its own authentication, account limits, fees, and processing times. Never send a PIN, CVV, one-time password, wallet PIN, or banking password to FYS Mall support.
By submitting a debit card, credit card, bank, or mobile-wallet payment, you confirm that you are the account holder or have the account holder's permission to use that payment method. Stolen, compromised, fabricated, or otherwise unauthorized payment details must not be used on FYS Mall.
To protect customers and the business, we may place an order on hold, request reasonable order or identity evidence, limit an account, refuse a transaction, or cancel an unfulfilled order where information is inconsistent or fraud is reasonably suspected. Any verification request will be limited to what is reasonably needed. We will never ask for a card PIN, CVV, complete card number, one-time password, wallet PIN, or banking password through support, email, telephone, or social media.
If you notice an unauthorized payment, immediately contact the issuing bank, wallet, or payment provider to secure the account, then notify FYS Mall with the order or transaction reference. We may preserve and share the minimum necessary order, payment, account, device, delivery, and communication records with payment providers, banks, professional advisers, regulators, courts, or law-enforcement authorities where reasonably necessary or legally required. No fraud-control process can guarantee that every unauthorized attempt will be prevented.
Delivery estimates are not guaranteed dates. Provide a complete address, working mobile number, and available recipient. Tracking may be available through the Orders page and courier updates. Delivery is recorded using the courier's handover or proof-of-delivery process.
Cancellation depends on the fulfilment stage. Eligible return requests must meet the published request window, reason, evidence, and product condition requirements. Approved refunds use the original payment route where practical and remain subject to provider processing times.
A manufacturer or seller warranty applies only where stated on the product page, packaging, or invoice. These Terms do not remove rights that cannot lawfully be excluded.
We may restrict an account or transaction where reasonably necessary to protect customers, investigate misuse, secure the service, or comply with law. Valid order, refund, and legal obligations continue to apply.
FYS Mall branding, original website copy, owned media, and software may not be copied, republished, or commercially exploited without permission. Product and payment-provider marks belong to their respective owners.
Maintenance, network failure, provider outage, courier disruption, weather, road closure, public restriction, or another event outside reasonable control may delay the website, payment, or delivery service. To the extent permitted by law, FYS Mall is not responsible for indirect or consequential loss. Nothing limits liability that cannot legally be limited.
These Terms are governed by applicable laws of Pakistan. First submit a support ticket with the order ID and relevant evidence. Subject to mandatory consumer rights and jurisdiction rules, unresolved disputes may be brought before competent courts in Islamabad, Pakistan.
We may update these Terms for legal, security, operational, or service changes. The reviewed date identifies the current version. Contact support@fysmall.online or use the Contact Us page.
Support contact details: support@fysmall.online