Warranty Policy

Warranty support for electronics and gadgets

This page explains the current FYS Mall policy. Review it before placing an order or submitting a request.

Currency: PKR

Delivery: Pakistan only

Support: support@fysmall.online

1. Scope and warranty disclosure

When warranty coverage exists

FYS Mall does not apply one automatic warranty to every product. A warranty exists only where its duration and provider are disclosed on the product page, packaging, invoice, or separate written warranty document. The disclosure should identify whether support is provided by the manufacturer, authorized distributor, seller, or FYS Mall.

2. Delivery issues and warranty claims

Use the correct support route

A wrong, incomplete, damaged, or defective-on-arrival product should be reported within the applicable return window. A fault discovered after that window may be handled as a warranty claim only when stated warranty coverage remains active.

Review returns and refunds

3. What a limited warranty may cover

Covered manufacturing faults

Subject to the product-specific terms, a limited warranty may cover a verified manufacturing or hardware fault arising during normal intended use. It does not guarantee an immediate refund, a new replacement, on-site service, data recovery, or coverage of every component unless expressly stated.

4. Common exclusions

Cases normally outside coverage

Accidental, liquid, impact, cosmetic, misuse, neglect, pest, fire, or incorrect-voltage damage.
Unauthorized repair, modification, disassembly, rooting, tampering, or removed or altered serial and IMEI information.
Normal wear, consumable deterioration, battery ageing within expected limits, or accessories not included in the stated warranty.
Software, account, network, compatibility, or configuration issues not caused by a covered hardware defect.
Damage caused by unsuitable chargers, cables, installation, storage, or use contrary to product instructions.

Product-specific written terms and rights that cannot lawfully be excluded continue to apply.

5. How to submit a warranty request

Information required for review

Contact support with the order ID, product name, serial or IMEI where applicable, fault description, date the issue started, and clear non-sensitive evidence. Do not send passwords, PINs, one-time codes, full payment-card details, or personal files. Proof of purchase and the complete product may be required for inspection.

6. Inspection and available outcome

Repair, replacement, or another remedy

The product may be inspected by the responsible warranty provider. Depending on the verified fault, written coverage, parts availability, and applicable rights, the outcome may be repair, component replacement, product replacement, refund, rejection with reasons, or referral to an authorized service centre. Processing time depends on diagnosis and provider handling; no outcome is guaranteed before inspection.

7. Customer data and unclaimed products

Prepare devices before handover

Customers are responsible for backing up data and removing personal accounts, activation locks, SIMs, storage cards, and accessories not requested for testing. Inspection or repair may reset or erase a device. Support will provide collection instructions for a completed claim; storage or disposal of an unclaimed item will be handled only after reasonable contact attempts and subject to applicable law.

Last reviewed: September 1, 2026/Support contact: support@fysmall.online

Customer support

Support contact details: support@fysmall.online